1. About this policy
MyMarket ZA ("we", "us" or "our"), operated by MyKasi IT Hub, provides a mobile marketplace that connects shoppers, sellers, businesses and job participants. This policy explains what information the MyMarket ZA app collects, why we use it, when it may be shared, and the choices available to you.
2. Information we collect
Account and profile information
- Name, email address, user ID, profile photo, account role and membership details.
- Optional phone number, delivery or business address, seller/business details and other profile information.
- Sign-in information received when you use Google, Facebook or another supported authentication provider.
Marketplace content and communications
- Listings, products, menus, job posts or applications, descriptions, prices and other content you submit.
- Photos selected from your device or taken with your camera.
- In-app messages and other communications between users.
- Cart, order and purchase history, payment status and related transaction details.
Location information
With your permission, we may collect approximate or precise location information to show nearby sellers, businesses, products or jobs and to support delivery and address features. You can change location permission in your device settings.
Device, advertising and performance information
Our app and service providers may automatically process app interactions, diagnostics, crash logs, IP address (which may indicate approximate location), device or advertising identifiers, device information and app version. This supports app operation, analytics, advertising, fraud prevention, security and legal compliance.
3. How we use information
- Create and secure accounts, authenticate users and manage profiles.
- Operate marketplace, chat, location, ordering, payment and seller features.
- Display submitted seller or business information, listings, photos and contact details to other users where the feature requires it.
- Measure app use, diagnose crashes, improve performance and personalise the experience.
- Show personalised or non-personalised advertising, subject to your consent and applicable law.
- Prevent abuse and fraud, protect users and comply with legal obligations.
4. Advertising and consent
MyMarket ZA uses Google AdMob (Google Mobile Ads SDK) to display ads. Google and its advertising partners may process device or advertising identifiers, IP address, approximate location, app interactions and diagnostic data for advertising, analytics and fraud prevention. Depending on your region and choices, ads may be personalised or non-personalised.
Where required, the app displays a consent message before requesting consent-dependent advertising. You can revisit available advertising choices using the app's privacy choices control or your device settings. Learn more at Google's Privacy Policy and How Google uses information for advertising.
5. Service providers and sharing
We do not sell your personal information. We may disclose or make information available when needed to provide MyMarket ZA, when you choose to publish or send content, or when required by law. Recipients may include:
- Google Firebase for authentication, cloud database, file storage, server functions, analytics, crash reporting and remote configuration.
- Google AdMob and advertising partners for advertising, measurement, analytics and fraud prevention.
- Google and Facebook when you choose their sign-in services.
- PayFast for payment processing. Payment credentials entered on PayFast are handled under PayFast's privacy and security practices; MyMarket ZA receives transaction and payment-status information.
- Other MyMarket ZA users when marketplace functions require sharing public profile, seller/business, listing, photo, location, contact, order or message information.
- Authorities or professional advisers where reasonably necessary for security, legal compliance or the protection of rights.
6. Data storage, security and retention
Information is transferred using encrypted connections and is primarily stored using Google Firebase services. No system can guarantee absolute security, but we use reasonable safeguards appropriate to the information and service.
We retain information while your account is active and as needed to provide the service. We may retain limited transaction, fraud-prevention, dispute, backup or legal records after deletion where required or permitted by law. Public content may remain visible until it is removed or the related account is deleted.
7. Account and data deletion
To request deletion of your MyMarket ZA account and associated data:
- Email support@mykasiithub.co.za from the email address registered to your account.
- Use the subject MyMarket ZA account deletion and include your account name.
- We may ask you to verify account ownership before completing the request.
After verification, we will delete or anonymise the account, profile and associated personal data that we are not legally required to retain. Limited transaction, fraud-prevention, dispute or legal records may be kept for the applicable retention period. You may also request correction or deletion of particular information by using the same email address.
8. Your choices and rights
- Review or update available profile information in the app.
- Withdraw camera, photo or location permission in your device settings.
- Use available privacy choices to change advertising consent where applicable.
- Ask to access, correct or delete personal information, or object to certain processing, subject to applicable law.
9. Children's privacy
MyMarket ZA is not directed to children under 13. We do not knowingly collect personal information from a child under 13. If you believe a child has provided personal information, contact us so we can investigate and take appropriate action.
10. Changes to this policy
We may update this policy as the app or legal requirements change. The current version will be posted on this page with its effective date.
11. Contact us
For privacy questions, rights requests or account deletion, email support@mykasiithub.co.za.
MyMarket ZA · MyKasi IT Hub · South Africa